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"Online shopping with a credit card is no more
risky than giving your card details to a
mail-order merchant over the phone or handing
your card to a salesperson or waiter"
Australian Consumers' Association (ACA)
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Terms and Conditions
We accept Visa, MasterCard and Bankcard, as well as cheques
and money orders in Australian Dollars only. Payment must
be made in full before goods will be shipped. All sales are considered
final, with no exchange or return of goods possible (except in the
case of damage in transit prior to receipt of goods - see
below).
Where a discount is extended, this applies only to the price of
books and not to postage handling. GST is payable for all orders
with an Australian delivery address.
Privacy Policy
Financial information and contact information is purely for the
administrative purposes of Captions of Industry Pty Ltd and DirectOne
to facilitate orders and deliveries. No third parties will have
access to such information. Captions may from time to time use email
to alert customers (and other visitors and referrers to the site
whose addresses are made to us) to various promotional offers.
Delivery Time Frame
Where stock is available from our warehouse, orders will be processed
and shipped within 7 days. Overseas orders are fulfilled by Australia
Post economy airmail, which typically takes around 14 days to most
parts of the world in non-peak seasons. Domestic orders are sent
via Australia Post normal mail, and will be delivered within 5 days
anywhere in Australia. Confirmation of this will be made via email
at time of ordering.
Refund Policy
As all sales are considered final, no refunds are given. In the
case of goods arriving in a certifiably damaged condition (with
corroboration from recipients' postal authority), a like-for-like
exchange will be offered and shipped at no further cost. Such cases
must be reported in writing (via email) within 7 days of receipt.
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